Log In FAQ's

Q: I'm trying to log in for the 1st time but I can't. What do I do?

Make sure that you have 'Signed up' first on the home screen and have created a password using the email this action generates.

If the app is still saying that you do not have an account, contact your Acorn branch who can escalate this in order to get it resolved.

Q: The app won’t let me Log out and Log Back in again. Why is this happening?

There is no 4G or Wi-Fi connection on the phone.

Q: How do I reset my password?

If you are logged into MySirenum, you can select Change Password from the Menu. This will ask you to enter in your existing password and create a new one. If you are on the login page, you will need to select Forgotten Password. After pressing this option, you will need to enter in their Email Address and Date of Birth. If the details are correct this will trigger an email. You can then follow the instructions in the email to set up your new password. Once completed you can then log into MySirenum.

Q: I can't log in, but I've used the app before and it's been fine?

1. Do you have a WIFI or 4G signal? If not then you will not be able to log in.

2. have you forgotten your password? try resetting this to see if this then lets you in

If you are still unable to log in you will need to delete and then reinstall the app. Once reinstalled enter your email address on the home screen and then press 'reload companies'. If this still doesn't work please contact your Acorn consultant who will escalate this for you.